Cancellation & Refund Policy

Effective Date: July 1, 2026

At AirCond4u, we strive to provide fast, reliable, and transparent HVAC and MEP services. We understand that plans can change, and we have developed this Cancellation & Refund Policy to outline the terms under which bookings can be cancelled and payments can be refunded.

1. Cancellation Policy

1.1. How to Cancel or Reschedule All cancellations or requests to reschedule must be submitted directly through the AirCond4u application or by contacting our customer support team via email.

1.2. Cancellation Timeframes & Fees

Standard Cancellation (More than 24 hours): You may cancel or reschedule your service appointment up to 24 hours before the scheduled time slot without incurring any penalty or fees.

Late Cancellation (Less than 24 hours): Cancellations made less than 24 hours before the scheduled appointment may be subject to a standard administrative/call-out fee. This fee compensates our technicians for the reserved time and travel preparations.

No-Show or On-Site Cancellation: If our Fast Response Team arrives at the designated location and is unable to access the premises, or if the service is canceled upon the technician's arrival, a full call-out fee will be charged.

2. Refund Policy

2.1. Eligibility for Refunds Refunds are processed only under the following circumstances:

You made a pre-payment for a service but cancelled the booking within the penalty-free window (more than 24 hours in advance).

You were inadvertently overcharged due to a system error or billing miscalculation on the AirCond4u app.

AirCond4u is unable to fulfill the service due to unforeseen operational constraints and no alternative schedule can be agreed upon.

2.2. Non-Refundable Items

Completed Services: As our services involve labor, expertise, and consumable materials (e.g., chemical cleaning agents, refrigerant gas), payments for completed services are strictly non-refundable.

Custom Parts & Equipment: Payments made for specially ordered spare parts, customized ducting, or specific commercial HVAC units are non-refundable once the order has been processed by our suppliers.

2.3. Warranty vs. Refund Your comfort and safety are our top priority. If you experience issues with your air conditioning unit shortly after a repair or servicing, this falls under our Quality Assurance Warranty, not the Refund Policy. We will dispatch a certified technician to inspect and rectify the issue free of charge, provided it falls within the warranty period and conditions stated on your service invoice.

2.4. Refund Processing Time Approved refunds will be processed back to the original method of payment. Please allow 7 to 14 business days for the funds to reflect in your bank account or credit card statement, depending on your financial institution.

3. Corporate and Commercial Clients

For our corporate clients utilizing our Commercial HVAC and MEP Services under a specific maintenance contract or Service Level Agreement (SLA), the cancellation and refund terms explicitly stated within your signed SLA will supersede the general terms outlined in this policy.

4. Contact Us

If you have any questions regarding a cancellation or wish to request a refund, please reach out to our support team:

Address: 27-1 Jalan Kuchai Maju, Kuchai Entrepreneur's Park, Off Jalan Kuchai Lama, 58200 Kuala Lumpur, Malaysia.

Email: aircond4u.dev@gmail.com

Contact: 012-250 9281