Privacy Policy

Last Updated: July 1, 2026

AirCond4u ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use the AirCond4u mobile application, or book our HVAC and MEP services.

By using our platform, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the app, book a service, or contact our customer support.

Personal Identification Data: Name, phone number, email address, and billing details.

Location Data: Service addresses and specific location details required for our technicians to arrive precisely on time. With your permission, we may also track your mobile device's location to facilitate real-time technician tracking features.

Property/Service Details: Information regarding your air conditioning units, MEP systems, commercial building details, and maintenance history.

Automatically Collected Data: IP address, device type, operating system, and app usage metrics to help us optimize the "Smart Booking" experience.

2. How We Use Your Information

Your data is utilized strictly to provide a fast, easy, and reliable service experience. We use the collected information for the following purposes:

To create and manage your AirCond4u account.

To process your bookings, schedule technicians, and facilitate payments.

To communicate with you regarding appointment confirmations, technician arrival times, and post-service quality assurance.

To provide customized corporate/commercial HVAC maintenance plans.

To send administrative information, such as changes to our terms, conditions, and policies.

To deliver newsletters, marketing, and promotional updates (only if you have opted in).

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to third parties. We may share your data only in the following situations:

Service Providers: We may share necessary details (such as your address and contact number) with our certified on-ground technicians and specialized sub-contractors to fulfill the service.

Third-Party Vendors: Payment processing gateways, cloud hosting services, and customer support software that assist us in operating our app securely.

Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) in Malaysia.

4. Data Security

Your safety and data security are our top priorities. We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as long as required by tax or commercial laws in Malaysia. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

6. Your Privacy Rights (PDPA Compliance)

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

Access: Request copies of your personal data held by us.

Correction: Request that we correct any information you believe is inaccurate or incomplete.

Withdraw Consent: Opt-out of marketing communications or request the deletion of your account and personal data from our database.

To exercise any of these rights, please contact our support team using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our app features or regulatory requirements. We will notify you of any changes by updating the "Effective Date" of this policy and, where necessary, via an in-app notification or email.

8. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

Company: EKG (Malaysia) Sdn Bhd (operating as AirCond4u)

Address: 27-1, Jalan Kuchai Maju, Kuchai Entrepreneur's Park, Off Jalan Kuchai Lama, 58200 Kuala Lumpur, Malaysia.

Email: aircond4u.dev@gmail.com

Contact: 012-250 9281